________ are professional employees such as financial and marketing analysts, engineers, lawyers, and accountants.
A. Clerical workers
B. Knowledge workers
C. Lower-level managers
D. Middle managers
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________ attempt to duplicate work of human experts by applying reasoning capabilities, knowledge, and expertise within a specific domain.
A. BI
B. Dashboards
C. ES
D. Supply chain systems
IT makes managers ________ productive and ________ the number of employees who can report to a single manager.
A. less; decreases
B. less; increases
C. more; decreases
D. more; increases
Globalization is a _________ pressure.
A. market
B. societal
C. technology
D. nonexistent
Information overload is a _________ pressure.
A. market
B. societal
C. technology
D. nonexistent