What does Mr. Hawkins expect to receive？
A cash refund
B. A replacement product
C. A credit voucher
D. A discount coupon
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What is the main purpose of the first email？
A. To confirm this week's schedule
B. To inquire about an upcoming trip
C. To provide an update on operations
D. To seek approval for a decision
According to the flyer, what will be different about this year's event？
A. It will be held at the youth center.
B. A new game will be included.
C. Attendance will be free.
D. Food and drinks will be offered.
According to the web page, what should customers do after submitting the form？
Arrange to have the product shipped
B. Wait to be contacted
C. Visit their local store
Download a credit voucher
According to the press release, what does Ms. Morris lack？
A. Executive training
B. Leadership qualities
C. Industry knowledge
D. Management experience
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