题目内容

上海联华便利有限公司的便利业态
上海联华便利有限公司成立于1997年11月28日,是联华超市有限公司全额投资,以发展连锁便利店为目标的公司。它是在上海成立,并拓展到华东地区,发展迅速的连锁经营便利有限公司。通过自营、合资和加盟的形式在上海地区开出了500余家,在江苏、浙江、辽宁、新疆等地开出了400余家。上海地区一般经营面积为60~100平方米,营业时间为16~24小时;外地一般为1000~2000平方米,营业时间为10~16小时。公司的经营思路是:统一企业形象;统一管理模式;统一进货方式;统一销售价格。每天提供商品3000余种,年经营规模130亿元以上,已取得良好的经营业绩。近三年来,联华便利在激烈的市场竞争中,发扬“艰苦创业,无私奉献,勇争第一”的精神,超常规发展,积极拓展市场,目前网点规模已达358家,销售额近5亿元,销售和利润在同行中处于领先地位。联华便利秉持“顾客第一,唯一的第一”的经营理念,不断开发出多种服务项目,深受广大市民喜爱。联华便利勇于探索创新经营管理机制,部分门店实行了委托加盟制,放开搞活门店经营,取得显著成效;公司探索开展特许加盟,把网点开发和下岗职工再就业工作结合起来,受到政府和企业的高度赞扬。联华便利还坚持发展与管理同步,积极运用现代科技手段,努力提高员工队伍的思想和业务素质,适应了企业快速发展的需要。
发展便利业态是联华超市多元化发展战略的一个重要组成部分,便利店是超市业态的延伸。1997年11月28日,联华便利公司宣告成立,第一批门店七家店开业迎客。两年后的上海市场及联华便利的发展事实证明,联华超市公司王宗南董事长决策投资开发便利业态这一举措具有高瞻远瞩的战略意义。举个不完全合适的比喻,超市、便利店和超级大卖场好比是陆海空三军,缺一不可,它们互为补充,各展所长,形成立体攻势及防线,能在百舸争流的零售市场大海上成为一支无往不胜的强大舰队。
联华便利店的网点遍布上海市内各区,还在嘉定、松江、青浦和闵行等市郊结合地区开店,不论在学校、医院、车站还是在居民居住区内都可以看到联华便利店的招牌。公司先后同杨浦粮食局、虹口粮食局、闸北供销社、嘉定粮食局供销社和宝山北翼集团等企业联手,充分运用社会资本与这些传统企业在网点上的优势,组建了联华金谷、联华宏良、联东、联嘉和宝山等合资公司,发展了80多家合资店。1999年元月,公司还购买了百家便利42家门店部分资产和经营权,在三个月的时间内42家门店改造开业。此外,公司还探索发展特许加盟店。
联华便利以普通居民、学生、打工族等为目标消费群,以“我尽力、您方便”为口号,在经营上逐步拉开与超市商品经营的差异。在60~80平方米的店堂内联华便利经营30个大类,近2000种商品,有茶叶蛋、粽子、面包、蛋糕、牛奶、豆奶等即食食品,并供应书报杂志、计生用品等。为满足市民即食即用的需要,联华便利致力于开发新品,在即食食品上,串串煮、豆腐干、花色熟食等新品不断推出,联华便利逐步形成属于自己的经营特色。
为方便大众,联华便利开设代收电话、水电煤气费、彩扩冲印、投币电话、干洗衣服、出借雨伞、免费提供开水、使用微波炉、送货上门、IP电话卡及神州行卡出售等众多服务项目。联华便利百分之六十左右的门店实行24小时全天候营业。
公司在发展过程中非常注重运用现代化技术。把计算机应用作为一项系统工程来抓,两年在这项工作上跨了两大步,处于行业领先位置。1998年初,实现了公司总部和配送中心、门店之间的进销调存的电脑单品管理。总部可以通过电脑看到门店商品销售单品动向;1998年8月,公司开发了适合连锁便利的业务管理系统和财务管理系统数据共享的电脑管理体系,实现了会计核算电算化,并通过了市财政局的验收。今年,联华便利又实行所有门店要货采用网上要货的方式,目前门店已使用自动要货系统,进一步提升了联华便利经营管理的水平。
便利店是未来五年里最有发展前景的连锁业态。在超市、大卖场互较高下的今天,上海的便利店悄然进入了迅速发展黄金期。跨入新世纪的联华便利,依靠全体员工和干部的智慧和汗水,将走出一条超常规发展便利业态的创业之路!
案例分析要求:
物流管理的角度分析上海联华便利商业有限公司选择上海地区与外地不同的经营策略的原因。

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丙公司向甲公司要求退还200万元的专利侵权赔偿金的主张是否成立?并说明理由。

For this part, you are allowed 30 minutes to write a composition on campus love. You should write at least 120 words following the outline given below in Chinese:
1. 对于大学在校本科生谈恋爱的现象,不同的人有不同的看法。
2.你的观点。

?Look at the statements below and a passage about leadership on the opposite page.
?Which section (A, B, C, or D) does each statement 1--7 refer to?
?For each statement 1--7, mark one letter (A, B, C, or D) on your Answer Sheet.
?You will need to use some of these letters more than once.
A
The difference between being a manager and being a leader is simple. Management is a career. Leadership is a calling. You don't have to be tall, well-spoken and good looking to be a successful leader. You don't have to have that "special something" to fulfill the leadership role.
B
What you have to have is clearly defined convictions--and, more importantly, the courage of your convictions to see them manifest into reality. Only when you understand your role as guide and steward based on your own moat deeply held truths can you move from manager to leader.
C
Whether the group you oversee is called employees, associates, co-workers, teammates or anything else, what they are looking for is someone in whom they can place their trust. Someone they know is working for the greater good--for them and for the organization. They're looking for someone not only that they can--but that they want to--follow.
D
Because it is only when you have followers--people who have placed their trust in you--that you know you have moved into that leadership role. And the way you see it is that your organization is transcending all previous quality, productivity, innovation and revenue achievements. You're operating at such a high level of efficiency that you're giving budget back to the corporation---and you're still beating your goals.
The author's attitude towards the difference between a manager and a leader.

听力原文:Man: I thought management showed a complete misunderstanding of the issue. We don't need a whole new set of managers - that would just increase the salary bill and double the administration. What's needed is new blood coming into the company - people who can start off at ground level, working their way up in the company and learning as they go along, as it were. Otherwise we'll really be in danger of cutting ourselves off from our roots.
&8226;You will hear five short recordings.
&8226;For each recording, decide what opinion the speaker has about the company they work for.
&8226;Write one letter (A-H) next to the number of the recording.
&8226;Do not use any letter more than once.
&8226;After you have listened once, replay the recordings.

A. The after-sales service is poor.
B. The company brochure should be updated.
C. More money should be invested in research and development.
D. Employment contracts should be standardised.
E. A member of staff should be dismissed.
F. Some new trainees should be recruited.
G. The company insurance provision is not sufficient.
H. Product delivery agreements need to be clearer.

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