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受理客户投诉的方法有哪些？

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在电话呼出前应做哪些准备？

现代政府管理对流程，特别是____________（即管理程序）有着特殊的依赖性

After living there for one year, they have________there.

A. accustomed to working
B. accustomed to work
C. been accustomed to working
D. been accustomed to work

Merchant vessels can be divided into liners and tramps, and to the owner of cargo,（）proved to be a more convenient means of international cargo distribution .

A. liners
B. .tramps
C. none of them