题目内容

Marsha Lewis is the manager at a bank, with 30 employees reporting to her. Many of her staff are extremely impressed with the way she handles her work and the people at the bank. They take pride in being associated with her team. She is not only fair and understanding, but ensures that the deserving employees are compensated well. Which two sources of power does Marsha use in this example?

A. reward and referent power
B. referent and coercive power
C. expert and reward power
D. referent and expert power

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Sam Meyers is the manager at a department store. He has 20 employees working under him who are mostly unhappy and discontented with the way he threatens them for even minor errors. Sam is using power to get the job done.?

A. legitimate
B. referent
C. expert
D. coercive

The definition of motivation has three key elements: energy, direction, and persistence.

A. 对
B. 错

According to Maslow's hierarchy of needs theory, lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally.

A. 对
B. 错

According to Maslow's hierarchy of needs theory, once a need is substantially satisfied, an individual is no longer motivated to satisfy that need.

A. 对
B. 错

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