Complaining about faulty goods or bad service are never easy. 【M1】______
Most people dislike making a fuss. But if something you have
bought is faulty or does not do that was claimed for it, you are 【M2】 ______
not asking a favor to get it put right. It is the shopkeeper's
responsibility to take the complaint seriously and to replace or
repair a faulty article or put right poor service, because he is the
person with whom you entered into an agreement. 【M3】 ______
Complaints should be made to a responsible person. Go back
to the shop where you bought the goods, taking with you any bill
you may have. In a small store the assistant may also be the 【M4】 ______
owner since you can complain directly. In a chain store, ask to 【M5】 ______
see the manager. If you telephone, ask the name of the person
who handles your inquiry, otherwise you may never find out who
deals with the complaint late. 【M6】 ______
Even the bravest person finds difficult to stand up in a group 【M7】 ______
of people to complain, so if you do not want to do it by person,
write a letter. Stick to the facts and keep a copy of what you 【M8】 ______
write. At this stage you should give any receipt numbers but you
should not need giving receipts or other papers to prove you 【M9】 ______
bought the article. If you are not satisfied with the answer you
get, or if you do not get a reply, write to the managing director
of the firm, shop, or organization. Being sure to keep copies of 【M10】 ______
your own letters and any you receive.
【M1】