题目内容

frustrated的中文意思是______

A. 受伤的
B. 沮丧的
C. 毁灭性的

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what is a complaint letter? ______

A. 慰问信
B. 推荐信
C. 投诉信

A complaint letter is used to complain about a______, service or a person to the higher authority.

A. product
B. produce
C. producting

The complaint letter should be concise, clear and ______.

A. fact
B. factual
C. facted

The letter has to clearly mention ______ actually the problem is.

A. what
B. when
C. why