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客户满意不一定会带来客户忠诚。()

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泰勒是英国古典管理学家。()

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The underlined word in Paragraph 2 refers to______.

A. stopped
B. encouraged
C. distracted
D. blinded

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提高教师素质的方法主要有：入职培训，岗位培训，外出学习，在职进修等。()

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According to the passage, we need adaptation because______.

A. global warming is not likely to be stopped
B. we have to safeguard ourselves and our countries
C. it"s necessary to raise our resilience
D. governments always have an excuse not to act

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