Are the following statements true or false according to the passage? Write T / F accordingly.How Can You Say“Sorry”and Really Mean It?Too often we just say the words“I'm sorry”and expect that to be good enough. It's not. There are some very important steps to take for a truly heartfelt apology to be effective. Here's how ...ADMIT YOU WERE WRONG— The first and most important step is to admit that you have done something wrong. To say you are sorry without admit your wrongdoing is empty and the injured party will not believe you.ACKNOWLEDGE THE DAMAGE DONE— The second important step is to acknowledge the injury you have caused to the other person(s). Have you hurt their feelings, damaged property, and caused them some difficulty? Be specific and tell them that you know what you did to them.ACCEPT THE CONSEQUENCES— Accept complete responsibility for what you did as well as the consequences. The consequences could be personal, financial or something else. Take your part and learn from it. Don't try to turn it around at this point and look for their part in the problem (if any) or try to get them to say they're sorry. This is about YOU and YOUR actions, not theirs.ASK FOR FORGIVENESS— Forgiveness doesn't mean forgetting. That is something that few people can truly do. It means,“I give up my right to hurt you back or hold this over you in the future”.CHANGE BEHAVIOR IN THE FUTURE— Assure them that you will make the proper changes in the future and that you should keep this problem from happening again. Words with no action are pretty meaningless. If you promise to change, and the other person sees you change, you can repair your relationship and rebuild trust.(1) Many people think just saying“I'm sorry”is enough for an apology.

A. 对
B. 错