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客户信用高风险等级的内容：拖欠债务、财务不良等，30%～40%。()

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不同等级的客户所占的市场份额不同，需求不同，要进行有的放矢的服务。()

客户信息的内容包括客户基础资料\客户特征和客户业务状况\交易现状。()

&8226;Read the article below about money management in Britain．
&8226;For each question 31-40．write one word in CAPITAL LETTER on your Answer Sheet.
Younger people are more likely to talk about their money issues than their elder counterparts，it has been revealed．Saga Personal Finance has found that 14 percent of over-50s are happy to talk about their finances ln (31) ，compared to 21 percent of under.50s．People (32) ．claimed they are unwilling to discuss money openly said they believe those matters should stay private(50 percent)and a tenth explained it was (33) they were embarrassed about their financial situation．Around half of the under-50s said they were happy to (34) ．money with their friends，whereas this fell to 30 percent among the older group．It was also revealed that 71 percent of Brits in a relationship have a separate current (35) ，explaining that they want to keep their money apart as the main (36) ．Nearly a fifth claimed it was because they did not want to take responsibility (37) ，someone else's spending and 12 percent explained this was a good way to avoid arguments regarding finances．However，15 percent of couples said they argue about money more than any (38) ．issue，with one in four having a row about it several (39) a month．It was also interesting to find out that arguments regarding money appear to occur more between couples who have been together a while， (40) may be because they feel more comfortable bringing up the‘sticky’issue．
(31)

要获得客户的满意和忠心就要找出他的需求然后满足他，并且超出他的期望。()