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样式主义画家()的巨著《大艺术家传》是有关文艺复兴最重要的美术史料，也是艺术史写作的开端。
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15世纪佛罗伦萨建筑师()的代表作品佛罗伦萨大教堂采用了拜占庭教堂的集中型制，穹顶呈八角形，跨度为42．2米，属当时欧洲最大的穹顶，同时佛罗伦萨大教堂也被誉为佛罗伦萨共和政体的纪念碑。
论述意大利文艺复兴与尼德兰文艺复兴在美术方面的区别。
Section B – TWO questions ONLY to be attempted
Thebe Telecom is a large national telephone business in Fayland. Thebe provides telephone service to more than 11 million customers through its fixed line and mobile services. Thebe has three strategic business units: mobile; fixed line telephone (incorporating broadband); and corporate services (serving other businesses’ telephone needs). It has become the largest mobile operator in Fayland through a series of acquisitions of competitors and operating licences.
Thebe’s CEO has won many awards for being an innovative businessman who recognises the rapid changes in technology, regulation and competitor action that occur in the sector. Thebe’s major competitor in Fayland is the original nationalised telephone company, FayTel, which was privatised 20 years ago but which retains many of the features of a monopoly supplier including a massive infrastructure. As a result, Thebe’s CEO realised long ago that competition on the basis of price and volume would not work against such a large competitor and so he has focused on customer service as the key to growing the business.
In order to improve the company’s competitive position, the CEO decided that the company should consider a Six Sigma initiative to give an immediate step change improvement to the service quality at Thebe. The initiative involved a number of projects including one to improve the quality of customers’ bills. FayTel was publicly criticised by the government’s consumer advocate who pointed to occasional misallocations of call minutes to the wrong numbers and also, more frequently, the application of incorrect tariffs in calculating the costs of calls. Thebe’s CEO is aware that all telephone businesses (including Thebe) have these problems but this is an area in which Thebe can gain a competitive advantage and has taken a special interest in this project by championing it himself.
The project is focused on improving the accuracy of customers’ bills and the handling of complaints. Within the billing department, the company divided activities into normal money collection, credit control on overdue payments and managing complaints. Process diagrams were created for each of these areas and then data was sourced from customer feedback at the various points of interaction with Thebe employees (such as complaint handling) and internal measurables created. The project team was formed from line managers from all three strategic business units and the billing department.
Required:
(a) Explain how the general way in which Six Sigma is implemented helps improve the quality of performance illustrating your answer with reference to Thebe. (8 marks)
(b) Explain and illustrate how the DMAIC method for the implementation of Six Sigma could be applied at Thebe. (9 marks)
suppose your class is to hold a charity sale for kids in need of help. write your classmates an email to
1) inform. them about the details and
2)encourage them to participate 100 words use LiMing.Don&39;t write your address.
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