Once the crisis has passed, the, the ‘after’, ah, phase if you will, you’ve got then the, the (1) __________. So how do you, ah, reintroduce the product if that’s, if that’s the problem, how do you recover from the (2) __________ that has hit all your, your stores damaged your, damaged your stores, dislocated, ah, or, um, caused, caused employees to, to lose their homes possibly and they’re, ah, they’re (3) __________. Um, and then there’s the auditing of the management of the crisis. So what can be learnt, ah, as a result of seeing what worked, what didn’t work. And then thirdly, ah, and finally there’s (4) __________, so if this, if this has been a major crisis that the organisation’s had to deal with, how does it rebuild its reputation externally, how does it, ah, restore the confidence of its customers, of other (5) __________ and indeed internally of its, of its employees?