题目内容
Mr. Miller will buy a new house with the money he has won.
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______ is the effect of language in which the intended meaning is the opposite of what is
Part B
Directions: You will hear 3 conversations or talks and you must answer the questions by choosing A, B, C or D. You will hear the recording ONLY ONCE.
听力原文： When a consumer finds that an item she or he bought is broken or in some other way does not reach the standard of the manufacturer's claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumers may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up "the consumer takes his or "her complaint, the faster he or she can expect it to be tackled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly , and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, " The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "this stereo does not work".
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result , the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, what is the first thing he should do？
Part A
Directions: You will hear a talk. As you listen, answer Questions 1-10 by circling TRUE or FALSE. You will hear the talk ONLY ONCE. You now have 1 minute to read Questions 1-10.
听力原文： Do It Yourself Magazine organizes a competition every summer to elect the "Handyman of the year". The winner of this year is Mr. Roy Miller, a Sheffield postman. A journalist and a photographer have come to his house. The journalist is interviewing Mr. Miller for an article in the magazine.
W: Well, I'm very impressed by all the work you've done on your house, Mr. Miller. How long have you been working on it？
M: I first became interested in Do-it-Yourself several years ago. You see, my son Paul is disabled. He's in a wheel-chair and I just had to make alterations to the house. I couldn't afford to pay workmen to do it. I had to learn to do it myself.
W: Had you had any experience in this kind of work？ Did you have any practical skills？
M: No. I got a few books from the library but they didn't help very much. So I decided to go to evening classes so that I could learn basic carpentry and electrical wiring.
W: What sort of changes did you make to the house？
M: First of all, practical things to help Paul. You never really realize the problems handicapped people have until it attacks your own family. Most government buildings, for example, have steps up to the door. They don't plan buildings so that disabled people can get in and out. We used to live in a flat, and of course, it was totally unsuitable. Just imagine the problems a disabled person would have in your house. We needed a larger noise with wide corridors so that Paul could get from one room to another. We didn't have much money and we had to buy this one. It's over ninety years old and it was in a very bad state of repair.
W: Where did you begin？
M: The electrical. I completely rewired the house so that Paul could reach all the switches. I had to lower the light switches and raise the power-points. I went on to do the whole house so that Paul could reach things and go where he needed.
W: What else did you do？
M: By the time I'd altered everything for Paul, do-it-yourself had become a hobby. I really enjoyed doing things with my hands. Look, I even installed smoke-alarms.
W: What was the purpose of that？
M: I was very worried about fire. You see, Paul can't move very fast. I fitted them so that we would have plenty of warning if there were a fire. I put in a complete burglar-alarm system. It took weeks. The front door opens automatically, and I'm going to put a device on Paul's wheelchair so that he'll be able to open and close it when he wants.
W: What are you working on now？
M: I've just finished the kitchen. I've designed it so that he can reach everything. Now I'm building an extension so that Paul will have a large room on the ground floor where he can work.
W: There's a $10, 000prize. How are you going to spend it？
M: I am going to start my own business so that I can convert ordinary houses for disabled people. I think I've become an expert on die subject.
Though Paul is disabled, he managed to move around in the house.
Government buildings often have special paths for those people handicapped.
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