题目内容

听力原文：W: Is that the guy who likes playing all those practical jokes？
M: That's him. He has come to visit me this weekend, which is great, but he has decided to bring four friends along with him. I was hoping that someone could get me out of this jam by having two of them sleep at his place.
Q: What seems to be the man's trouble？
(18)

A. He is often made fun of by his friends.
B. He doesn't like the jokes his friend makes.
C. He hates his life being interrupted by his friends.
D. His place is too small to put so many friends up.

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听力原文：W: Direct Line was the first direct provider of insurance in the UK when it started 13 years ago. How many call centers does the company now operate？
M: We have six regional centers which employ between 300 and 700 people each.
W: Why did the company decide to offer its products directly by phone and Internet rather than through insurance brokers or high street shops？
M: Well, the major reason was cost. With a call centre you don't have to pay high rents for good high street locations or pay commission to brokers and agents. We can then pass on these cost savings to our customers through competitive pricing of our products.
W: Well. How does a call centre affect the quality of service a customer gets？
M: When a customer calls, he can get an instant response. The computer database shows all the customer's details. This means we can offer our customers good products, quick service and lower premiums.
W: And what products does Direct Line offer？
M: Our company provide motor, house, travel and life insurances. We also offer financial services such as mortgages, personal loans, savings and pensions.
W: Gosh, so many. Are your workers able to deal with all these different products？
M: Some workers only deal with one product, while multi-skilled staff can deal with two or three products. But the system is programmed to guide staff members in dealing with 80%--90% of enquires and claims.
W: What do you think of the future for call centers？
M: They're definitely here to stay. But as more and more new call centers are set up, it'll become harder to find good staff, so we will have to offer better conditions. In the future, staff might work at home on computer networks.
(27)

A. Because the company does not have to pay as many claims as competitors.
Because the company rent no shops and pay no commission.
C. Because the company does not have to pay for advertising.
D. Because the company offers many products and services.

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Section B
Directions: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A, B, C and D.
(31)

A. To focus attention on understanding people's behavior.
B. To guarantee personal attention between tutors and participants.
C. To integrate people into a winning team.
D. To match the content precisely to people's needs.

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A．There are more on TV than in newspapers.B．The descriptions of violence are too accur

A. There are more on TV than in newspapers.
B. The descriptions of violence are too accurate.
C. Only professional criminals imitate the reports.
D. They are the primary reason for the high frequency of crimes.

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The first Labor Day holiday was celebrated on Tuesday, September 5, 1882, in Chicago.

A. Y
B. N
C. NG

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A. He is often made fun of by his friends. B. He doesn't like the jokes his friend makes. C. He hates his life being interrupted by his friends. D. His place is too small to put so many friends up.

Section BDirections: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A, B, C and D.(31)

A．There are more on TV than in newspapers.B．The descriptions of violence are too accur

The first Labor Day holiday was celebrated on Tuesday, September 5, 1882, in Chicago.

A. He is often made fun of by his friends.
B. He doesn't like the jokes his friend makes.
C. He hates his life being interrupted by his friends.
D. His place is too small to put so many friends up.

Section B
Directions: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A, B, C and D.
(31)