题目内容

Which ofthefollowingbestdescribes*benchmarking'?

A. Settingandmonitoringinternalperformancestandards
B. Comparisonof actualproductionogainstbudgetedproduction
Comparisonofaservice,practiceorprocessagainstoneormoresimilaractivities
D. Settingamissionstatementandensuringthatstatementismet overtime

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Whataspectoftotalqualitymanagement(TQM)providesfortheparticipationbyselectedemployeesinqualityimprovement, throughmeetingstodiscussquality-relatedissues?

A. Workcells
B. Continuousimprovement
C. Qualitycircles
D. Empowerment

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WhichKPIfortheoperationsfunctionmeasurestheproportionof timethataprocesswasactuallyrunningcomparedtowhatwasplcinned?

A. Operatingexpenseratio
B. Orderfulfilmentcycletime
C. Processdowntimelevel
D. Capacityutilisationrate

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MimihastakenontheleadpurchasingroleinRenfordLtd,amanufacturerofmedicalsuppliers.Inher previousroleworkingforacompetitorfirm,BlythLtd,Mimiwasinstructedtoselectbuyersbaseduponbestprice,andvalueformoney.Inhernewrole,MimiiskeentousesinglesuppliersforcorecomponentssothatRenford'sproductscanbedesignedtobestmeettheneedsofthemarket.Whichofthefollowingstatementsiscorrect?

A. InbothofMimi'srolesshefavoursthecollaborativeapproach
B. InhercurrentroleMimifavoursacollaborativeapproach,inherpreviousroleshefavouredanadversarialapproach
C. InhercurrentroleMimifavoursonodversoriolapproach,inherpreviousroleshefavouredacollaborotiveapproach
D. \InbothofMimi'sroles,shefavourstheadversarialapproach

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HairdoozCooperatesalargechainofhairdressingsalons.Peter,amanagementconsultant,has beenaskedtoundertakeareviewofthecompanyactivitiesinprovidingitsservicestocustomers・IntermsofPorter'svaluechain,Peterhasbeenaskedtofocusontheprimaryactivitiesofthecompany.Peterwill,therefore,beanalysingwhichTHREEofthefollowing?

A. Inboundlogistics
B. Procurement
C. Humanresourcemanagement
D. Firminfrastructure
E. Marketingandsales
F. Service

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Which ofthefollowingbestdescribes*benchmarking'?

A. Settingandmonitoringinternalperformancestandards B. Comparisonof actualproductionogainstbudgetedproduction Comparisonofaservice,practiceorprocessagainstoneormoresimilaractivities D. Settingamissionstatementandensuringthatstatementismet overtime

Whataspectoftotalqualitymanagement(TQM)providesfortheparticipationbyselectedemployeesinqualityimprovement, throughmeetingstodiscussquality-relatedissues?

WhichKPIfortheoperationsfunctionmeasurestheproportionof timethataprocesswasactuallyrunningcomparedtowhatwasplcinned?

A. Settingandmonitoringinternalperformancestandards
B. Comparisonof actualproductionogainstbudgetedproduction
Comparisonofaservice,practiceorprocessagainstoneormoresimilaractivities
D. Settingamissionstatementandensuringthatstatementismet overtime