Which of the following items is NOT a type of informative or positive message?
A letter indicating a customer’s request has been denied
B. A memo congratulating one of your colleagues on a promotion
C. A letter granting a customer's request for an adjusted price
D. A memo transmitting a report
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Which statement is LEAST likely to result in a productive meeting?
A. State the purpose of the meeting at the beginning.
B. Discuss issues as they come up, rather than distributing a formal agenda.
C. Pay attention to people and process as well as to the task at hand
D. If you don't take formal votes, summarize the team's consensus after each point
Which person is MOST likely to be considered a leader by team members?
A person who nods pleasantly throughout the meeting when anyone makes a comment but does not participate.
B. A person who makes everyone laugh throughout the meeting and doesn't get stressed out if not quite all the work gets done
C. A person who is always willing to run the team by giving orders, making demands, and doing all the talking
D. A person who talks a lot, listens effectively, and responds nonverbally to others in the team
A member of your collaborative writing team comes to you, upset with the way another team member treats her. Which of the following would be your BEST first response?
A. Tell her that she must solve this problem herself
B. Tell her about your problems with the same person
C. Give her some advice on how to handle the situation
D. Acknowledge her feelings
A team should strive for groupthink because it indicates harmony
A. 对
B. 错
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