The encouraging stories of both civilian and first-responder heroes show that “ordinary people can do ______1________ things, whether it is in the ______2______ of their duties or as part of everyday life”. We should honor those heroes by “recognizing their ____3_____” and, more importantly, by changing “the _______4_______ that led to their death”. By honoring these heroes, “we can be _____5____ by them”.