题目内容
Dear Customer Service Representative,
Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. About a week ago I noticed a hair-line crack in the glass of the door. Yesterday I checked the crack and noticed that it has expanded.
The microwave oven has a full two-year unconditional warranty. There' s one problem. I don't remember at the moment where I am keeping the warranty.
I have patronized your store for many years, and have never had any trouble with any products before. The microwave oven is working well, but I'm concerned about the crack. I' m afraid that electromagnetic waves are leaking through the crack, and that these may be injurious to my daughter' s health. I haven't noticed anything unusual yet, but I don't want to take any chances. She spends a considerable amount of time playing in the kitchen near the microwave oven. I hope you don't think I' m exaggerating my concerns. I feel my situation warrants special consideration.
I have unplugged the microwave oven, and have decided not to use it. I don' t know what caused the glass of the door to crack. I used the microwave oven in accordance with the instructions in the manual. Would it be possible for you to replace the microwave oven？ I would appreciate it.
Yours truly,
Nora Peletz
Dear Ms. Peletz,
Hi. Thank you very much for the letter in which you informed me about your predicament. You mentioned in the letter that there is a crack in the glass of the door, and that you have decided not to use the microwave oven. I apologize for the inconvenience. I have already arranged for a replacement to be delivered to your house. When would be a good time for it to be delivered？ Our normal delivery hours are Monday through Saturday from 9:00 A.M. to 6:00 P.M. However, we can deliver it whenever it's convenient for you.
In case you are wondering, you will not have to pay for the replacement. Please accept a complimentary gift in token of our gratitude to you. We appreciate your patronage, and look forward to serving you in the future.
Yours sincerely,
Sasha Pavorotti
Sasha Pavorotti, Manager
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What needs to happen before the additional proposals go into effect？
听力原文：M: Hello, Ann. I haven't seen you in a while. What seems to be the problem？
W: Actually I'm a little embarrassed about coming here. I feel free right now, but you know how much stuff is going around. Anyway every year around the holidays like clockwork I come down with something.
M: So you're interested in prevention. What symptoms do you usually get？
W: You know, cough, fever, runny nose, my head and bones ache, chills even. I'm usually miserable for a week and it ends up ruining my holidays.
M: Sounds like typical to me. As you said, lots of people get it when they're overtired, stressed out and not eating nutritious food. And also you increase your exposure to a virus when you're in big crowds where lots of people are coughing and sneezing.
W: I certainly spend a lot time in department stems around the holidays buying gifts for people.
M: Yes. And so you increase your exposure to airborne viruses.
W: So what can I do to ward off the flu？
M: Actually it's fairly simple. Get a lot of rest and eat well. That way your immune system will be boosted. And you'll be more able to ward off illnesses.
W: All these things make sense. But one more question. Aren't I bound to get sick anyway ff there's an outbreak in the dorm？
M: Oh, you didn't mention you lived in the dormitory. In that case I'd also suggest you get immunized. The vaccine available prevents the three main symptoms of influenza. Why don't you go to the university health center？ The shots are free them.
W: Really! Thank you. I'll do it right away.
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