乘客有违规行为时,员工应以劝说为主要方式,可以以手势劝阻,尽量不接触乘客身体
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对于乘客满意服务而赠送的现金、礼品等财物,员工可以接受。
A. 对
B. 错
车站设置的各类标志产生倾斜、卷翘、破损现象时,如不影响客运,可暂不更换。
A. 对
B. 错
introduce
A. to present two people to each other
B. to develop, to think of, to create
C. to be sure of
commercial
A. an advertisement (usually on TV or radio)
B. main
C. the first thing to do