题目内容

__1__是指客户从一个企业转向另一个企业需要面临多大的障碍或增加多大的成本,是客户为更换企业所需付出的各种代价的总和。

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__1__是指为驱动客户进行重复购买,而对客户的购买行为进行某种形式回报的一种市场促进策略。

分级忠诚计划包括__1__、__2__、__3__。

Government departments often found themselves competing for ______ resources.

A. near
B. nearly
C. scarce
D. scarcely

Two ambulance attendants picked up his ______ body and put him carefully onto a stretcher.

A. fragment
B. fragile
C. fertile
D) fragrant

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