题目内容
Part B
Directions: You will hear 3 conversations or talks and you must answer the questions by choosing A, B, C or D. You will hear the recording ONLY ONCE.
听力原文： When a consumer finds that all itern she or he bought is broken or in some other way does not reach the standard of the manufacturer's claim for it, the first step is to present the warranty. or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumers may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the“higher, up”the consumer takes his or her complaint, the faster he or she can expect it to be tackled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the itern in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear”is better than“this stereo does not work”.
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a stemp further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers'rights.
When a consumer finds that his purchase has a fault in it, what is the first thing he should do？
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Part A
Directions: You will hear a talk. As you listen, answer Questions 1-10 by circling TRUE or FALSE. You will hear the talk ONLY ONCE. You now have 1 minute to read Questions 1-10.
听力原文： Every year there are reports of people dying as the result of extremely hot weather．Many of the victims are old persons，whose hearts or breathing systems decline．But many die from lack of water．
Water is necessary for life and good health．We often forget this fact when we think about the other building blocks of life such as vitamins，minerals and proteins．We can live for many days without eating，but two or three days without water usually leads to death．
The human body may look solid．but most of it is water．New born babies are as much as 85% water．Women are about 65% water and men about 75%．Women usually have less water than men because women，in general，have more fat cells．and fat cells hold less water than other kinds of cells．
Water does many different things to keep us healthy．It carries hormones，antibodies and foods through the body，and carries away waste materials．That is why different parts of the body contain different amounts of water．For example．blood is 83% water．muscles are 75% water，the brain is 74%．and bones are 25%．
Water is also necessary for cooling the body under hot weather and when we are working hard or exercising，water carries body heat to the surface of the skin，where the heat is lost through perspiration．Researchers say cool liquids cool us faster than warm liquids，because cold liquids take up more heat inside the body and carry it away faster：They say，however，that cold sweet drinks do not work well because the sugar slows the liquid from getting into the blood-stream．
Researchers also note that fat cells block body heat from escaping quickly．Fat cells under the skin act like warm clothing to keep body heat inside．This is why overweight people have a more easy time staying cool than thin people．
The body loses water every day through perspiration and urine．If we lose too much．we will become sick．A 10% drop in body water can cause the blood system to fail．A 15%～20% drop usually leads to death．To replace what is lost，health experts say growing persons should drink about 2 liters of liquids each day，and more in hot weather．They say we can also get some of the water we need in the foods we eat．Most fruits and vegetables are more than 80% water．Meats are 50%～60% water．And even bread is about 33% water．Water may be one of the most simple of all chemical substances，but it is the most important substance that we put into our bodies．
Water is a kind of chemical substance.
听力原文： The Unied States of America is a founding member of the Intemational Football Association. In 1913 the American Football Association was founded with over 7,000 registered clubs and 1.4 million players.
In history the U. S. team entered the finals of the World Cup four times and gained the third place in the first World Cup. But since the 4th World Cup USA has paid more attention to the Olympic Games and American football.
The head coach of the U. S. team now is from Yugoslavia, the 57-year-old coach moved to Mexico twenty-one years ago and later he became the head coach of Mexico's National Team．After that he left for an even smaller country. Costa Rica. Before long, he became well-known all over the world.
On March 7th, 1991, he faced the biggest challenge in all his life to lead the U. S. team. The American Football Association spent a year building a football field in California for him. And in two years'time his team defeated the teams of Ireland．England and Portugal.
Thus the U. S. team entered with ease into the finals of the World Cup. And as the host, it entered automatically into the first circle in 1994.
When was the American Football Association founded？
Have you ever considered what an important part work plays in our general lifestyle？ For most of us, our jobs are the main things that motivate and direct us, and around which we organize our lives. Perhaps this stress on work began with our Puritan forefathers, who believed that the best way to serve God was through honest hard work, or perhaps our fundamental belief in work stems from a time when this country was young and we needed people who believed in hard work to carry out the arduous business of pioneering. Whatever the reason, it is undeniable that work is important to us. Think about the situation that arises when you meet someone and try to learn more about him or her. An early question is very frequently something such as, "What do you do？" or "Where do you work？"; this kind of question usually follows "What's your name？" and is now so common with us that we do not stop to wonder why we ask it.
But, you know, it is very possible that in the future the question will disappear, and we might very well ask instead, "What do you play？"
Computers and other technological, equipment are making jobs more automated and less personally demanding. Scientists tell us that one day in the foreseeable future, very few people will have to work. Our society will be operated by computers and we will have much more free time, so that our games will become more important than our jobs.
At the beginning of this century, almost everybody believed in work. But by the end of this century, we might be thinking quite differently. Today, people are divided into social classes in accordance with the types of work they do; tomorrow, it is more than likely that we will be divided according to the types of games we play.
This change in the use of our time may give rise to a new race of therapists (治疗学家) called "fun specialists," who will fill the same functions as our current career specialists. They will show us how to get the most fun and enjoyment out of our leisure time. Someday people will no longer be known primarily by the work they do.
What is the main idea of the passage？
Section B
Directions: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A, B, C and D.
听力原文： Do you have a tough math test coming up？ Then listen to some classical piano music just before the test. You might end up with a higher score. Researchers at a university in California conducted an experiment. They asked a group of college students to listen to some piano music by a famous 18th century composer before taking a math test. They were surprised to find that the students' scores jumped g to 9 points. The music seems to excite nerve activities in the brain: similar to the activity that occurs when a person is figuring out a math problem. However, the scientists warn before you get too excited about applying this method to your ninth test, you should remember that brain exciting effects last only 10 or 15 minutes. Would rock music work as well as the piano music did？ "No", the scientists say. In fact, the less complex music might even interfere with the brains' reasoning ability.
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