Based on what you have heard from the conversation, answer the following two questions by filling in the blanks with proper words or phrases. 1) What are the two complaints made by the customers?Complaint 1: The phone operators are _________ to the customers. They are in a hurry to finish the phone call and__________ them whilst they are trying to explain problems.Complaint 2: The customers are _________ that the ____________ is only two weeks.2) Why are the operators behaving rudely to customers?Reason: They’re required to help at least _________________ every hour, so they can only spend about ________________ talking to each customer.

A. Climbing trees to cut some branches for people.
B. Planting trees near their village in central China.
C. Helping other people to learn how to plant trees.
D. Seeking opportunities to protect the environment.

A. The job makes them work very hard.
B. The job helps them live on their own.
C. Both have their physical limitations.
D. Both have to use their feet to do their job.

A. They always think about how to get the work done.
B. They always worry if they can complete their work.
C. They depend on friends’ help and encouragement.
D. They depend on each other to overcome their limitations.

A. They have been offered jobs by many companies.
B. They lost their eyesight due to an accident in 2000.
C. They got injured when they were just three years old.
D. They love the job since it gives them a purpose in life.