题目内容

关于中国顾客满意指数测评基本模型要素,下列陈述正确的有()。A.预期质量是测评顾客在购买和使用产关于中国顾客满意指数测评基本模型要素,下列陈述正确的有()。

A. 预期质量是测评顾客在购买和使用产品或服务以后对其质量的实际感受,既有客观的一面又有主观的一面
B. 品牌形象是指顾客在购买某公司/品牌产品或服务之前,对该公司/品牌的印象
C. 在一定的质量下,价格越低,顾客的感知价值越高。感知价值与顾客满意度存在正相关关系
D. 顾客满意度反映了顾客对产品或服务满足自身需求程度的总体态度。社会学和心理学对满意形成机理问题的研究发现,顾客满意与否,取决于顾客对某种品牌产品或服务的实际感受同参照物的比较
E. 顾客忠诚是模型中最终的结构变量,它是指顾客对某品牌产品或服务的忠诚程度,包括重复采购的意愿,以及对该品牌产品或服务的价格敏感程度

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形成群体力量解决问题是小组在()的特点。

A. 功能上
B. 目标上
C. 成效上
D. 方式上
E. 手段上

【C2】______

A. time
B. period
C. season
D. year

属卵巢性无排卵的是E.

The nation's 【C1】______ of vaccine for the impending flu 【C2】______ took a big hit Thursday when Chiton Corp. announced it had found tainted doses in its factory.
The company said it will hold up shipment of about 50 million shots—about half the supply U.S. health 【C3】______ had hoped to have on hand this year—while it 【C4】______ what went wrong and determines whether the vaccine is safe to use.
"There's no product that is going to go into the arms of the American public that will not have been 【C5】______ to have met the highest standards of 【C6】______ ," chief executive Howard Pien said.
Pien said the company hopes to ship between 46 million and 48 million doses by early October, about month later than 【C7】______ .
About 1 million doses have already been shipped, but no vaccines have yet reached the 【C8】______ , Pien said. Vaccinations usually begin in September and 【C9】______ through the flu season.
Officials with the Centers for Disease Control and Prevention, which oversees the nation's flu vaccine 【C10】______ , did not immediately return calls for 【C11】______ .
Chiron would not give 【C12】______ on the 【C13】______ of the contamination, which Pien said was found in a small number of 【C14】______ at the company's factory in Liverpool, England.
The company supplies about half the nation's flu vaccine. Aventis Pasteur supplies most of the 【C15】______ .
【C1】______

A. supply
B. demand
C. want
D. provision

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