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人口发展的3个模式：（）、（）、（）

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（） job is to create a positive first impression of the hotel for guests, making guest stay or visit more comfortable.

A. receptionist
B. reservationist
C. chamber maid
D. concierge

（）is responsible for guest luggage and do the bell service.

A. chamber maid
B. hotel manager
C. bellman
D. waiter

what are the duties of the concierge

A. do bell service
B. giving directions
C. suggesting attractions
D. book the room

Bell service is the main duty of the concierge. A concierge usually works as part of the front office team within a hotel.

A. 对
B. 错