题目内容

听力原文：W: Did you see the tears of laughter on the faces of everyone in the theater？
M: Yes, it was really a success even though some of the plot was too unrealistic to believe.
Q: What are the speakers discussing？
(17)

A thriller.
B. A tragic play.
C. A comedy.
D. A funny clown.

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听力原文： Most reliable companies pay close attention to customers' mails, particularly from dissatisfied customers. But writing letters to a company is one thing; getting the company to do what you want is another. And it requires a certain amount of know-how to persuade a manufacturer to repair your broken toaster or to make an adjustment on your mishandled airplane reservation.
First, you must observe certain principles. The most important is that you must deal with a reliable company. If you buy something from a fly-by-night retailer, you have to accept the fact that you have thrown away your money.
Second, if the product carries a warranty, be sure that you understand its terms. The warranty is an insurance policy, and the customer pays for that insurance when he pays for the product. If a product becomes defective a few weeks after the warranty has run out, some companies may make the adjustment, only for the sake of good will.
Third, let the company know in no uncertain terms that you are disgusted with its product or service, more often than not, customers who write in anger sometimes forget to include important information that the company needs in order to correct the situation. If that information is lacking, all the anger in the letter will get you nowhere. On the other hand, a simple, calm, factual and reasoned letter can usually help you to achieve the desired end.
(23)

A. Write an angry letter to the company.
B. Make sure that the product carries a warranty.
C. Deal with a reliable company.
D. Get the company to make an adjustment.

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A．The company may make some adjustment for the sake of good will.B．The company may not

A. The company may make some adjustment for the sake of good will.
B. The company may not know how to correct the situation.
C. All the anger will get him nowhere.
D. He may fail to include some important and factual data in the letter.

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听力原文：W: But what shall we do if it rains？
M: We'll have to count on good weather. But if it does rain, the whole thing will have to be cancelled.
Q: What do we learn from the conversation？
(19)

A. The speakers will not do as planned in case of rain.
B. The speakers will postpone their program if it rains.
C. The weather forecast says it will be fine.
D. The weather doesn't count in their plan.

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A．Stricter discipline should be maintained in schools and families.B．More good example

A. Stricter discipline should be maintained in schools and families.
B. More good examples should be set for people to follow.
C. More restrictions should be imposed on people' s behavior.
D. More people should accept the value of responsibility.

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听力原文：W: Did you see the tears of laughter on the faces of everyone in the theater？M: Yes, it was really a success even though some of the plot was too unrealistic to believe.Q: What are the speakers discussing？(17)

A thriller. B. A tragic play. C. A comedy. D. A funny clown.

A．The company may make some adjustment for the sake of good will.B．The company may not

听力原文：W: But what shall we do if it rains？M: We'll have to count on good weather. But if it does rain, the whole thing will have to be cancelled.Q: What do we learn from the conversation？(19)

A．Stricter discipline should be maintained in schools and families.B．More good example

听力原文：W: Did you see the tears of laughter on the faces of everyone in the theater？
M: Yes, it was really a success even though some of the plot was too unrealistic to believe.
Q: What are the speakers discussing？
(17)

A thriller.
B. A tragic play.
C. A comedy.
D. A funny clown.

听力原文：W: But what shall we do if it rains？
M: We'll have to count on good weather. But if it does rain, the whole thing will have to be cancelled.
Q: What do we learn from the conversation？
(19)