题目内容

What happened on March 20th？

A cleaning crew visited Tom"s Travel Agency.
B. Tom"s Travel Agency received an invoice for cleaning services.
C. Mr. Morrison purchased a new sofa for his office.
D. Mr. Tucker contacted Mr. Morrison.

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From: Brian West＜bwest@imail.com＞ To: James Woods＜customerservice@srphone.com>From: Brian West＜bwest@imail.com＞ To: James Woods＜customerservice@srphone.com＞ Re: Mobile Phone Service Date: December 20 Dear Mr. Woods, I am writing to let you know that there seems to be a problem with my most recent mobile phone bill. Since signing the contract on June 1st, I have been paying $65 every month. However, the bill in November was for $80. When I purchased my mobile phone at your store, I still remember that the contract provides for a fixed-rate service. Based on what I owed from June to October, it would seem that I was overcharged by $15. Please let me know if there was a change to the terms and conditions of the contract. I would appreciate it if you could look into the matter. Brian West
What is the purpose of the e-mail？

A. To purchase a new mobile phone.
B. To announce change in service plan.
C. To request a review of information.
D. To change terms of service.

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What is the purpose of the e-mail？

A. To dispute a charge on a bill
B. To request that a sofa be repaired
C. To complain that a work crew arrived late
D. To ask for a discount on future services

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What number should people call to inquire about private lessons？

A. 365-3030
B. 365-3031
C. 365-3032
D. 365-3033

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What is indicated about Mr. West？

A. He wants a full refund.
B. He had cancelled the service.
C. His friend recommended the phone company to him.
D. He expects to pay the same amount for his phone service each month.

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What happened on March 20th？

A cleaning crew visited Tom"s Travel Agency. B. Tom"s Travel Agency received an invoice for cleaning services. C. Mr. Morrison purchased a new sofa for his office. D. Mr. Tucker contacted Mr. Morrison.

What is the purpose of the e-mail？

What number should people call to inquire about private lessons？

What is indicated about Mr. West？

A cleaning crew visited Tom"s Travel Agency.
B. Tom"s Travel Agency received an invoice for cleaning services.
C. Mr. Morrison purchased a new sofa for his office.
D. Mr. Tucker contacted Mr. Morrison.