题目内容
The receptionist must make sure that all guests go through the legal formality of ____.
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Another task of the reception desk is to deal with the ____from the guests.
In case some guests, particularly the chance guest, should leave the hotel without paying, the ____can partly cover the loss.
The front office has the ____to provide satisfactory service for the guests so that they will choose to stay at the hotel again and again.
企业销售环节的显性功能是（ ）。
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