Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
查看答案
Unprofitable customers who defect to a competitor should be encouraged to do so.
A. 对
B. 错
Explain customer-perceived value.
What are the Three Ways to improve a company’s offers
Identify the five strategies employed by successful companies to improve the value of their customer base. (How do winning companies do to improve their customer value?)