What should John Trimbald do if he remains unsatisfied？
A. Return just the spray
B. Call the President
C. Mail another letter
D. Request a refund
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What will Ms. Norman most likely offer Ms. Lamy？
A. Extra staff
B. Assessment procedures
C. Outstanding trainers
D. A discount
Which of the statement is true according to the two passages？
A. Eagles wants to make sure the time of next meeting.
B. Mr. katter made the staff report.
C. Eagles presided the meeting on that day.
D. Susan's work might be related to the human resources.
Which is the most suitable title for this article？
A. World Climate change
B. China's Population control
C. Relationship between climate and population
D. Population control called key to deal
What does Susan do in the company？
A. Secretary
B. Manager
C. General manager
D. President
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