10.
A. Look after his luggage.
B. Find a porter for him.
C. Give him a receipt.
D. Confirm his flight.
11.
A. Posting a comment on the hotel’s webpage.
B. Staying in the same hotel next time he comes.
C. Signing up for membership of Sheraton Hotel.
D. Loading her luggage onto the airport shuttle.
Questions 12 to 15 are based on the conversation you have just heard.12.
A. He becomes tearful in wind.
B. He is the only boy in his family.
C. He is his teacher's favorite student.
D. He has stopped making terrible faces.
13.
A. Warn him of danger by making up a story.
B. Give him some cherry stones to play with.
C. Do something funny to amuse him.
D. Tell him to play in her backyard.
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