题目内容

Discusswithyourclassmateswhetherthereareanyproblemsinthefollowingletterandhowyoucanimprovethem.Thencontrastyourimprovedletterwiththeoriginalone.DearSir/Madam:IamwritingtocomplainabouthowIwastreatedwhenIvisitedyourstoreafewdaysago.WhenIaskedthesalesclerkforhelp,sheignoredmeandcontinuedgossipingwithacolleague.WhenIinterruptedthemtheybothseemedunhappyandstaredatme.WhenIpersisted,onesalesclerkofferedsomeassistanceveryrudely.AndwhenIaskedspecificquestions,shesaid,“You’llhavetobequick.I’mdueformybreaksoon...”Ihavebeenacustomerofthisstorefor10years,butitisobviousthatyourcustomerservicepolicyleavesalottobedesired.Otherwise,thesalesclerkwouldnothavedaredtobesorude.UndersuchcircumstancesIshallbetakingmybusinesselsewhereinthefuture.Yoursfaithfully,Linda

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