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Mobile Phone Manners
Mobile phones have changed the way we communicate (交流) ; they have also brought about problems in phone manners (礼仪) . Gaik Lim, a Singapore-based advisor, has some advice on hone manners.
When dealing with missed calls, the person being called should return the call. "Calls should be returned as soon as possible, and no later than the following day. Anything later than that, and an apology or a reason for the delay should go with the call. "
Text messages should be kept short and to the point. If they go beyond four or five lines, call or e-mail instead. "The use of short forms should be among family members and friends, never in a business situation. "
Speak in a low voice as if you were talking to someone next to you. If the connection is bad, don't raise your voice in order to be heard , simply move to another place where the connection may be better. And if that doesn't work, tell the caller to call you back or offer to call at a later time.
When a conversation is cut off due to a bad connection, the person who started the conversa-tion should call back. "It may be inconvenient for the other person to return the call, especially if it's an unlisted number, or an overseas call. "
When running late for a date or meeting, it is acceptable to text to inform. that you'll be de- layed. Messages should be apologetic. "A message like ' Sorry. Will be about 30 minutes late due to flight delay ' is considered polite and thoughtful. "
Taking calls during meetings is only acceptable if you have informed the chairperson that you are expecting an urgent (紧急的) call. If you get an unexpected but urgent call, apologize to those present and offer a quick explanation as to why you have to take that call. Then leave the room to continue your phone conversation.
60. What should one do if he has missed a call？
[A]Text an apology to the caller.
[B] Call back if it is from abroad.
[C] Wait till the caller calls again.
[D] Return the call as early as one can.