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听力原文：Woman: I think I mentioned to you all before that at the interdepartmental meeting with the managing director last week. It was put to me that we need to look into expansion of new markets. And I am interested in any suggestions that anyone in our department may come up with. You had some excellent ideas for expansion last year when we moved to the Mid-eastern Market. So I'd like you to give me a report this time on the possibility of introducing our products into the European market.
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听力原文：Woman: And Androme, have you got those figures for the suggestions for the new courses that we hope to be able to offer？ Or were those in the file that you left in the office？ I'd like to take them with me to the interdepartmental meeting this afternoon, as it should be a good opportunity to try to persuade everyone there of the value of the new course, and the new language training scheme in particular.
(14)

听力原文：Woman: Good morning. Overseas Flight Travel Agency. How can I help you？
Man: Hello. This is Steve Mason from Tabco Ltd. I'm looking for a flight to Cairo for 3 people. We have a discount with you.
Woman: Yes. When would you like to travel？
Man: Tuesday or Wednesday would be fine.
Woman: Well, I checked for another customer earlier. And the Wednesday flight is full, but there is space on Flight FM 612 at 8:50 this Tuesday, that's 29 October.
Man: OK. Is it a direct flight？
Woman: Yes, it is.
Man: And how much is it？
Woman: Will you be flying economic class, sir？
Man: No, we will be flying business. I think we still have the discount, don't we？
Woman: Yes, that's right. Let's see, Hong Kong to Cairo, business, 3 tickets. Return？
Man: Yes, return.
Woman: Urn, that's $1, 250 each and comes out at $ 3, 405.
Man: OK, I'd like to book that, please.
Woman: Certainly. Let me give you the booking reference. It's JL3-12ZL.
Man: All right. Got that. Thank you very much.
&8226;Look at the note below.
&8226;You will hear a man telephoning a travel agent.
Booking Form
Booking reference (8)
Name Steve Mason
Company Tabco Ltd.
Flight to Cairo
Departure At (5) , 29 October
Class of ticket (6)
Cost (return flight) Total amount (7) .

请认真阅读下面的案例，然后回答第三题。
案例(纯属虚构)：
A公司以CFR条件对法国出口一批小五金工具。合同规定货到目的港30天内检验，买方有权凭检验结果提出索赔。我A公司按期发货，法国客户按期凭单支付了货款。可半年后，我A公司收到法国客户的索赔文件，上称上述小五金工具有70%已锈损，并附有法国某内地一检验机构出具的检验证书。
你认为我方是否可拒绝法国客户的索赔要求？

1. 聊天的优点。
2．聊天的缺点。
3．我的观点。