Ella Black is talking about the delay of an order with Thomas Cook. Listen to the conversation and fill in the blanks with what you hear. W: We’ve checked the order, and it ____1______ last Friday. I’m so sorry about that.M: You know we are a design company; our work cannot be done without computers. Our work has been affected ___2____.W: Sorry, sir. We promise ____3____.M: What if we don’t get it by then? Our manager ___4___ your service. This is our first order, and things like this shouldn’t have happened.W: I fully understand your position at this moment. _____5______ . I do hope this incident won’t affect our future business relations.M: Well, I hope so.