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According to the passage, human beings can better adapt to their environment than animals
Is the customer always right？ The answer, it seems, depends on which country you are in. Shopping is very much a part of a country's culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned order of American malls to the anarchy(混乱,无秩序) of African bazaars(集市), the way we shop shows the way we see ourselves and our relationships with other people.
Recent economic hardship has given the consumer increased power in Europe as retailers(零售商) fight to win their share of reduced disposable(可任意使用的)income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of sophisticated customer service. In restaurants in the south of the USA, for example, waiters compliment(称赞) you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US style. service？ As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife. It is a question of expectations. Different nationalities expect different types of service.
Attitudes to service are, of course, affected by employers attitudes to their workers. As American sales and service personnel are heavily reliant(依赖) on commission and tips, they have more incentive(动机) to provide more service. But is this fair？ Do we think it is fair to ask shop assistants to work late evenings, Sundays and lg hour shifts？ Does it fit in with our picture of society？ It might not be a case of "Is the customer always right？" but a case of "How much service is it fair to expect？"
The Europeans have to reexamine what customer service means because______.
People find that like humans chimpanzees (黑猩猩) use "tools": they strip twigs (小树枝) and use them to take out termites(白蚁) from their nests. The chimpanzees and the termites both live in social groups. Chimpanzee females live on individual home ranges within a territory that is defended by a group of related males. Termites live in a colony with three classes: queen, workers and soldiers. Chimpanzees can be trained to respond in accordance with different symbolic gestures.
So if we can build power stations, why can't chimpanzees？ A major reason is that they lack a laryrx(喉) and a mouth that make it possible to pronounce clearly and distinctly a wide range of distinguishable sounds. Without these they are doomed to making little progress. One can scarcely imagine us building and operating power stations or implementing a system of justice as intricate as ours without us having an extremely complex system of communication like that provided by our speech. Far simpler tasks require language., language for learning, language for planning, language for co-operation. Without speech it is, indeed, difficult to refer to anything that is removed from us in space and time, anything that we cannot point to here and now. This becomes clear as soon as you try to arrange to meet a friend outside the town hall at seven o'clock without saying or writing anything.
Language allows human beings to learn and adapt to changing circumstances far more quickly than would be achieved by evolution. A word of warning passed from father to son is a much more direct and efficient way of adapting the species to its environment than is a process of natural selection. Human language is infinitely versatile. Honey-bees have a remarkable way of letting others know the direction in which a source of food lies and how far away it is by means of a "dance". But they could not begin to discuss the merits of other foodstuffs or alternative ways of constructing their homes.
Paragraph 1 mainly tells us that______.
A．To apply to study in America is quite easy.B．To apply to study in America is quite d
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