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听力原文： Pope John Paul in a visit to Germany is trying to ease the historic division between Catholics and Protestants by saying both groups share blame for the 16th century schism led by Martin Luther. VOA’s Karl King reports while praising four German church figures for their opposition to Nazism, the Pope pulled back from prepared remarks defending the church’s role during the Hitler regime. Church official has no explanation for the Pope’s decision to omit remarks from a prepared speech he delivered at an open-air mass outside the northwestern city of Patagon. The remarks which were in the text delivered to reporters before the event defended the church’s role during the Nazi time and claimed the church played a broad role in resistance to Hitler. Analysts who were watching the Pope’s visit say the remarks he dropped from his mass had appeared to contradict his own bishops in Germany who said the church did not do enough to resist the Nazi regime. On Sun day, the Pope travels to Berlin where he will beatify a priest who died in jail after giving sermons against the persecution of the Jews and another who was sent to a concentration camp for expressing regret that Hitler did not die in an assassination attempt. Analysts say the Pope’s 3-day visit is aimed at shoring up support in Germany where there has been some descent to authority in Rome. More than one million Catholics in Germany signed a petition last year asking the Pope to relax his opposition to birth-control. So far Pontiff has shown no sign of giving in to the demand.
In a visit to Germany, Pope John Paul said ______ is responsible for the 16th century schism led by Martin Luther.
Within Australia, Australian Hotels Inc. (AHI) operates nine hotels and employs over 2,000 permanent full-time staff, 300 permanent part-time employees and 100 casual staff. One of its latest ventures, the Sydney Airport Hotel (SAH), opened in March 1995. The hotel is the closest to Sydney Airport and is designed to provide the best available ac commodation, food and beverage and meeting facilities in Sydney’s southern suburbs. Similar to many international hotel chains, however, AHI has experienced difficulties in Australia in providing long-term profits for hotel owners, as a result of the country’s high labour-cost structure. In order to develop an economically viable hotel organization model, AHI decided to implement some new policies and practices at SAH.
The first of the initiatives was an organisational structure with only three levels of management -- compared to the traditional seven. Partly as a result of this change, there are 25 percent fewer management positions, enabling a significant saving. This change also has other implications. Communication, both up and down the organisation, has greatly improved. Decision-making has been forced down in many cases to front-line employees. As a result, guest requests are usually me without reference to a supervisor, improving both customer and employee satisfaction.
The hotel recognized that it would need a different approach to selecting employees who would fit in with its new policies. In its advertisements, the hotel stated a preference for people with some "service" experience in order to minimize traditional work practices being introduced into the hotel. Over 7,000 applicants filled in application forms for the 120 jobs initially offered at SAH. The balance of the positions at the hotel (30 management and 40 shift leader positions) were pre dominantly filled by transfers from other AHI properties.
A series of tests and interviews were conducted with potential employees, which eventually left 280 applicants competing the 120 advertised positions. After the final interview, potential recruits were divided into three categories. Category A was for applicants exhibiting strong leadership qualities, Category C was for applicants perceived to be followers, and Category B was for applicants with both leader and follower qualities. Department heads and shift leaders then composed prospective teams using a combination of people from al] three categories, Once suitable teams were formed, offers of employment were made team members.
Another major initiative by SAH was to adopt a totally multi-skilled workforce. Although there may be some limitations with highly technical jobs such as cooking or maintenance, wherever possible, employees at SAH are able to work in a wide variety of positions. A multi-skilled workforce provides far greater management flexibility during peak and quiet times to transfer employees to needed positions. For example, when office staff are away on holidays during quiet periods of the year, employees in either food or beverage or housekeeping departments can temporarily fill in.
The most crucial way, however, of improving the labour cost structure at SAH was to find better, more productive ways of providing customer service. SAH management concluded this would first require a process of "benchmarking". The prime objective of the benchmarking process was to compare a range of service delivery processes across a range of criteria using made up of employees from different departments within the hotel which interacted with each other. This process re suited in performance measures that greatly enhanced SAH’s ability to improve productivity and quality.
The front office team discovered through this project that a high proportion of AHI club member reservations were in complete. As a result, the service provided to these guests was below the standard promised to them as part of their membership agreement
In contrast to traditional analyses of minority business, the sociological analysis contends that minority business owner ship is a group-level phenomenon, in that it is largely dependent upon socialgroup resources for its development. Specifically, this analysis indicates that support networks play a critical role in starting and maintaining minority business enterprises by providing owners with a range of assistance, from the informal encouragement of family members and friends to dependable sources of labor and clientele from the owner’s ethnic group. Such self-help networks, which encourage and support ethnic minority entrepreneurs, consist of "primary" institutions, those closest to the individual in shaping his behavior. and beliefs. They are characterised by the face-to-face association and cooperation of persons united by ties of mutual concern. They form. an intermediate social level between the individual and larger "secondary" institutions based on impersonal relationships. Primary institutions comprising the support network include kinship, peer, and neighborhood or community sub groups.
A major function of self-help networks is financial support. Most scholars agree that minority business owners have depended primarily on family funds and ethnic community resources for investment capital. Personal savings have been accumulated often through frugal living habits that require sacrifices by the entire family and are thus a product of long-term family financial behavior. Additional loans and gifts from relatives forthcoming because of group obligation rather than narrow investment calculation, have supplemented personal savings. Individual entrepreneurs do not necessarily rely on their kin because they cannot obtain financial backing from commercial resources. They may actually avoid banks because they assume that commercial institutions either cannot comprehend, the special needs of minority enterprise or charge unreasonably high interest rates.
Within the larger ethnic community, rotating credit associations have been used to raise capital. These associations are informal clubs of friends and other trusted members of the ethnic group who make regular contributions to a fund that is given to each contributor in rotation. One author estimates that 40 percent of New York Chinatown firms established during 1900-1950 utilized such associations as their initial source of capital. However, recent immigrants and third or fourth generations of older groups now employ rotating credit associations only occasionally to raise investment funds. Some groups like Black Americans, found other means of financial support for their entrepreneurial efforts. The first Black-operated banks were created in the late nineteenth century as depositories for dues collected from fraternal or lodge groups, which them selves had sprung from Black churches. Black banks made limited investments in other Black enterprises. Irish immigrants in American cities organized many building and loan associations to provide capital for home construction and purchase. They in turn, provided work for many Irish home-building contractor firms. Other ethnic and minority groups followed similar practices in founding ethnic-directed financial institutions.
Which of the following can be inferred from the passage about rotating credit associations？
Tomorrow evening about 20 million Americans will be shown, on their television screens, how easy it is to steal plutonium (钚) and produce "the most terrifying blackmail weapon ever devised" -- a homemade atomic bomb.
They will be told that no commercial nuclear plant in the United States -- and probably in the world -- is adequately protected against a well planned armed attack by terrorists, and that there is enough information on public record to guide a nuclear thief not only to the underground rooms of nuclear plants where plutonium is stored, but also to tell him how the doors of those underground rooms are designed.
The hour-long television programme, "The Plutonium Connection", makes its point by showing how a 20-year,old student of the Massachusetts Institute of Technology in five weeks designed an atomic bomb composed of plutonium and parts from a hardware atom.
The young man, whose identity is Being kept secret for fear he may be kidnapped by terrorists, is quoted as saying: "I was pretty surprised about how easy it is to design a bomb. When I Was working on my design, I kept thinking them’s got to be mom to it than this, but actually there isn’t. It’s simple."
The student worked alone, using information he obtained from science libraries open to the public. The television programme, produced for non-commercial stations across the country by a Boston educational station, shows how quantities of other "secret" information are available to anyone.
The Atomic Energy Commission’s public reading room in Washington is described by the narrator as "the first place a bomb-designer would visit when he was planning his plutonium theft. On file there and freely available are the plans of erery civilian nuclear installation in the country."
The programme seems certain to create enormous controversy -- not only over the lack of nuclear safeguards, but also over the morality of appointing the student to design a bomb and the wisdom of drawing attention to the ways that a nuclear thief can work.
Even an official of Public Broadcasting System, which is distributing the TV programme, confessed to uneasiness: "It’s a terribly important subject, and people should know about the dangers, but I can’t help wondering if the programme won’t give someone ideas."
"The Plutonium Connection" explains, for example, that the security systems of nuclear plants were all designed to prevent sabotage by perhaps one or agents of some foreign power. But now this appears less of a hazard than the possibility of an attack by an armed band of terrorists with dedicated disregard for their own lives.
The programme discusses two major plutonium reprocessing plants in the US -- one already operating in Oklahoma, one being completed in South Carolina -- neither of which has more than a handful of armed guards to supplement the alarms, fences and gun-detectors that Government security requires. Both are in such remote areas that it would take at least 45 minutes for a sizeable force to be assembled, if there were an attack.
An official of the South Carolina plant -- a joint operation of Allied Chemical, Gulf Oil and Royal Dutch Shen -- admits to television viewers that the "system we' ye designed would probably not prevent" a band of about 12 armed terrorists from entering.
Stealing plutonium is even easier, the programme suggests. Despite constant survey of all materials on the list, there are inevitably particles of plutonium unaccounted for -- about I lb a month at the Oklahoma plant, owned by the KerrMcGee oil company, which in a year adds up to enough to make an atomic bomb. It is suggested that stealing would be even easier if instrument technicians were unscrupulous enough to alter their measuring devices.
The television film also shows radioactive fuel being transported to nuclear processing plants in commercial armoured cars. As safet
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