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Built in 1998 by a small group of passionate education and tech professionals ,Tutor.com offers one-to-one learning solutions for students through educationalinstitutions and public and state libraries as well as through corporations foremployee benefits and workforce development. We connect learners with qualified,expert tutors online, on-demand, 24/7/361. We provide tutoring services in morethan 200 academic subjects and test preparation areas in an engaging and upliftinglearning environment.Our core philosophy is that when a learner needs help,the best way to get it isright away from an experienced expert . Our experts are online 24/7,ready tohelp. Our mission is to help every learner first realize and then reach their fullPotential . The results: more than 18 million one-to-one sessions served .97% of the students, teachers, and professionals who use Tutor. com’s servicesWould recommend us to a friend, while 98% of our post-session survey respondentsAre glad their institution offers Tutor.com .Today, we work with thousands of educational institutions and education-forwardCorporations to deliver more than one million tutoring, homework help, and testpreparation sessions per year.Fill in the following blanks with less than 3 words:Building time: 1998Founders: education and 46Purposes: 1) offering one-to-one learning solutions;2) connecting learners with qualified, expert tutors online, on-demand, 24/7/361Core philosophy: best way for learners to get help is right away from 47Mission: helping every learner first realize and then reach 48Results: 1) more than 18 million49served;2) 97% of users would recommend us to a friend;3) 50 of post-session survey respondents welcome Tutor. com.

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Match the expressions:A一Business hoursB― Customer experienceC― Customer satisfaction surveyD― Customer retentionE一Frequently asked questions (FAQ)F—Service level agreement (SLA)G一User errorH—Big dataI一First response timeJ一Customer expectationsK― Customer feedbackL—Brand experienceM一Service promiseN—Business rulesO― Call centerP— Customer loyaltyQ一Quality assuranceExamples: (I)首次响应时间(B)客户体验51. ()客户忠诚度()客户反馈52. ()质量保证()服务承诺53. ()品牌体验()服务级别协议54. ()业务规则()用户错误55. ()客户维系()呼叫中心

“订婚”在我国是具有法律效力的。()

A. 对
B. 错

学说和法理也是法律渊源的一部分。()

A. 对
B. 错

一个法律条文不能表现若干个法律规则。()

A. 对
B. 错

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