What are the reasons for the Toyota Recall Crisis（）
A. The failure of the public relations
B. A culture of deference
C. Employee’s Loyalty
D. Communication across cultures
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When responding to consumer safety issues, the typical Japanese corporation’s response is__（）
A. Minimization of the problem
B. Reluctance to recall the product
Criticize the team members
D. too little compassion and concern for customers
What is the most obvious difference among informative presentation, persuasive presentation, and goodwill presentation（）
A. the audience
B. the information
C. the purpose
D. the language
Which can NOT attract audience’s attention（）
A. Use a rising intonation
B. Stress important words
C. Use short sentences at the start of a point
D. Keep on talking
In the UK, you should call the king“___”.（）
A. Your Grace
B. Your Majesty
C. King
D. Sir
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