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M：Oh，I'm somewhat tired of working here．I've been wondering whether I should resign．Anyway，the news seems to be good for you．
Q：How does the man feel about the news？
(19)
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听力原文： It is logical to suppose that things like good labor relations, good working conditions, good wages and benefits, and job security motivate workers. But one expert, Frederick Herzberg argued that such conditions do not motivate workers, they are merely satisfiers. Motivators, in contrast, include things such as having a challenging and interesting job, recognition and responsibility. However, even with the development of computers and robotics, there are always plenty of boring, repetitive and mechanical jobs, and lots of unskilled people who have to do them. So how do managers motivate people in such jobs？ One solution is to give them some responsibilities, not as individuals, but as part of a team. For example, some supermarkets combine office staff, the people who fill the shelves, and the people who work at the checkout into a team. And let them decide what product lines to stock, how to display them, and so on. Many people now talk about the importance of a company shared values or culture, with which all the staff can identify. For example, being the best hotel chain, or making the .best, the most user friendly, or the most reliable products in a particular field. Such values are more likely to motivate workers than financial targets, which ultimately only concern a few people. Unfortunately, there is only a limited number of such goals to go around. And by definition, not all the competing companies in an industry can seriously play in to be the best.
Questions:
What can actually motivate workers according to Frederick Herzberg？
What does the speaker say about jobs in the computer era？
What do some supermarkets do to motivate their employees？
Why does the speaker say financial targets are less likely to motivate workers？
(33)
Section B
Directions: There are 2 passages in this section. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice.
Throughout this long, tense election, everyone has focused on the presidential candidates and how they'll change America. Rightly so. But selfishly, I'm more fascinated by Michelle Obama and what she might be able to do, not just for this country, but for me as an African-American woman. As the potential First Lady, she would have the world's attention. And that means that for the first time people will have a chance to get up close and personal with the type of African-American woman they so rarely see.
Usually, the lives of black women go largely unexamined. The prevailing theory seems to be that we're all hot-tempered single mothers who can't keep a man. Even in the world of make-believe, black women still can't escape the stereotype of being eye-rolling, oversexed females raised by our never-married, alcoholic(酗酒的) mothers.
These images have helped define the way all black women are viewed, including Michelle Obama. Before she ever gets the chance to commit to a cause, charity or foundation as First Lady, her most urgent and perhaps most complicated duty may be simply to be herself.
It won't be easy. Because few mainstream publications have done in-depth features on regular African-American women, little is known about who we are, what we think and what we face on a regular basis. For better or worse, Michelle will represent us all.
Just as she will have her critics, she will also have millions of fans who usually have little interest in the First Lady. Many African-American blogs have written about what they'd like to see Michelle bring to the White House—mainly showing the world that a black woman can support her man and raise a strong black family. Michelle will have to work to please everyone—an impossible task. But for many African-American women like me, just a little of her poise(沉着) , confidence and intelligence will go a long way in changing an image that's been around for far too long.
Why does Michelle Obama hold a strong fascination for the author？
A．What to bring for registration.B．Where to attend the class.C．How he can get to Frost
听力原文：W：I need to talk to someone who knows Baltimore well．I'm told you lived there．
M：Oh，but I was really young at the time．
Q：What does the man mean？
(15)
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