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Which number replaces the question mark？

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听力原文：A: Nokia Shanghai after-sale service center. What can we do for you？
B: Hello. I am afraid there is something wrong with my cell phone.
A: I see. We offer a variety of maintenance services to increase performance and lifespan of your Nokia products. Can you describe the failure briefly？
B: I cannot see anything from the screen.
A: Sounds not that serious. In most cases your screen need a professional cleaning, due to the increasing dust.
B: I am afraid my cell phone is out of warranty.
A: In case it is out of warranty and you wish for it to be repaired, please come to us for a free cost estimate. But professional cleaning should be charged.
B: OK. Thank you. I will come to you tomorrow.
A: You are welcome. Bye.
Look at the note below.
You will hear a man calling to complain.
Message
Receiver: Shanghai (9) center
Faulty Items: Nokia cell phone
Reason for complaints: Nothing can be seen from (10) of the cell phone.
Suggestions: The screen needs (11) due to the increasing dust. The estimate will be free, but cleaning should be charged since the cell phone has been (12) .

简述企业使命和战略目标的含义以及二者的关系，并回答在此次战略并购中，A公司如何处理使命(目的)和目标的关系。

回答问题1至问题3。
简述多媒体广告的信息框架设计过程。

用普遍联系的观点简述整体与局部的关系。