题目内容

[背景]
某工程为点式全玻璃幕墙,该幕墙的设计由有幕墙设计资质的设计单位设计,设计后出具了全套设计图纸后,即按此图纸进行施工。
施工前,幕墙施工单位编制了施工方案,该施工方案包括了移动脚手架的移动路线,并按方案制作了移动脚手架,用于幕墙的施工。
在施工过程中,施工单位购进了铝合金抓子,有出厂合格证和试验检验资料,即将开始施工,但监理单位对该部分铝合金抓子质量有怀疑,合同中规定提前完工每天给予1万元奖励,拖后每天罚款1万元。
[问题]
能否按设计的图纸施工？若不能,该如何处理？

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听力原文：M: Good morning. Carlton Repairs.
F: Good morning. This is Handai Export Company.
M: Handai Export Company. That's HANDAL, is it？
F: Yes, that's correct.
M: Could you let me have your phone number, please？
F: Treble 4 05 81.
M: Let me see. 4440581. Got it.
F: Our main printer needs looking at. We're getting constant paper jams. There's obviously something wrong.
M: What model is your photocopier.
F: It's the Panda 203.
M: The Panda 213.
F: No, the Panda 203.
M: I'll arrange for our engineer to call later today.
F: Have you any idea what tune the engineer will come？
M: Between three and five, I think.
？Look at the note below.
？You will hear a man calling about repairing.
REPAIRS
Name: (9) ___
Export Company
Tel Number: (10) _
Details repairs: Main (11) _
Requires attention. Constant paper jams.
Model: (12) ___
Visit time arranged: Today; between 3 and 5 pm

任何法律关系都是由()、()和()三部分组成。

When you can show concern about what matters to your customer，and you can bet on it，you've just acquired a customer for life．
Speaker Two
Woman：We should provide true customer service．
In today's market environment，service has become a cliché and it seems like“everyon's doing it”．So．if everyone is doing it，why not jump ahead of the wolf pack by providing even more creative，personalized services to your customers than your competitors can？Nor is one type of customer service suitable for all your customers．Let's say your advertised featured customer service is Home Delivery．The first customer may welcome this Home Delivery because it's difficult for him to get out and shop in person．But your second customer may enjoy “window shopping”and carrying his purchases around with him as he goes from shop to shop．
Speaker Ttttee
Man：We'd better be honest with your customers．
If your customer even suspects that you are trying to pull something over on him，you can kiss that customer goodbye-permanently!Were you fortunate enough to purchase an item from a wholesaler at a discount price？Instead of being tempted to richly improve my bottom line，I usually pass that saving on to my customer．This will ingrain confidence in my customer so that，in the future，my customers will know where to come for real savings．In the long run，my bottom line will thank myself for having made this choice．
Speaker Four
Woman：We should educate our staff to be equally as concerned about our customers as we are．
Some years ago I went into a hardware store and asked the young summer student clerk for some rubber cement．“You mean，a tire patching kit？”“No．”I repeated．“I want a bottle of rubber cement．”The kid obviously didn't have a clue what I was talking about．However，rather than finding out what rubber cement is，he gave me a strange 1ook，then turned his back and went on to serve another customer．Needless to say，after that incident I took all my hardware business elsewhere．
Speaker Five
Man：We should remember“The customer is always right．”If a customer comes to you about a complaint．be very serious about how you handle it．Is the customer upset and angry？First，I calm him with words and action and show that I am serious about doing something to correct the problem．Even if it is obvious that he's wrong，sometimes it's better for repeat business to take the loss and compensate the customer．Then，when my customer is satisfied that his complaint has been properly addressed，thank him for bringing the problem to my attention．Remember，no amount of advertising can repair the damage done by failing to properly address a customer's concerrL
？You will hear five different business people talking about business secrets related to good customer service．
？For each extract there are two tasks．For Task One，choose which business success secret described from the list A-H．For Task Two，choose the experience from the list A-H．
？After you have listened once，replay the record．
Task One-Business Success secrets
？For questions 13-17，match the extracts with business success secrets，listed A-H．
？For each extract，choose which business success secret stated.
？write one letter(A-H)next to the number of the extract．

A. Honesty to your customers
B. Training staff to be concerned about customer

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