题目内容

可用于“宛陈则除之”的穴位有()

A. .血海
B. .膈俞
C. .尺泽
D. .委中
E. .十宣

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一个洗车店店主,通过计算机来统计顾客的冲洗频率,运用汽车牌照来识别顾客。他很快发现,顾客中的2/3一年仅来一至二次,其余1/3一年超过两次,而且,占他的业务量的2/3。因此,他设计一些激励因素来鼓励常来洗车的顾客。例如,他给两个星期之内就回来洗车的顾客折扣券,对他们给予特别的关照,劝说他们购买像打蜡和冲洗车底这样的额外服务。对计算机上提出的问题进行回答,顾客就能获得更多的折扣。老顾客一进入洗车店内,他的名字就会出现在屏幕上,他就会得到个性化的服务。这个冲洗店很快就超过竞争对手,并建立了众口称赞的友好服务声誉。请问:该洗车店成功的关键是什么?

The dominating style of conflict handling in a team reflects:

A. neither assertiveness nor cooperativeness.
B. assertiveness to get one’s own way.
C. a moderate amount of both assertiveness and cooperativeness.
D. a high degree of cooperativeness.

_____ is a form of adversarial negotiation in which conflicting parties compete to win the most resources and give up as littleas possible.

A. Integrative negotiation
B. Distributive negotiation
C. Groupthink
D. Brainstorming

_____ is based on a win–win assumption, in that all parties want to come up with a creative solution that can benefit both sides.

A. Mediation
B. Integrative negotiation
C. Groupthink
Distributive negotiation

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