The two main procedures of the receptionist are:
A. Helping guests with Check-in and check-out.
B. Greet the guests and escorting guests to the room.
C. Helping guests with Check-in and concierge services.
D. Making reservations and responding to guests’ requests.
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A guest comes to your front desk and asks for a recommendation for a good place to taste local food, which is the best answer for the guest?
A. Tell the guest to ask someone else.
B. Tell the guest you are not sure about it.
C. Recommend a food application for the guests to find the place.
D. Guide the guest to the concierge counter, and ask concierge staff to help the guest.
If a hotel receives more reservation than the hotel can accommodate at the same day, we called it:
A. Upselling
B. DND
C. OCC
D. Overbooking
What are appropriate things to say to guests?
A. “Please wait for a moment.”; “Thank you for calling.” and “Hey, how are you?”
B. “I don’t know.”; “How you doing Sir?” and “ It’s my pleasure.”
C. “ This way, please.”; “Thank you for calling.” and “May I help you?”
D. “Yes?”; “Hi, who are you?” and “Good morning Madam.”
Which of the following is not included in a confirmation letter?
A. Length of stay.
B. Specific room assignments.
C. Room rate and type of accommodation.
D. Number of guests.
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