题目内容
People need to take a few important steps to make a truly heartfelt apology effective.
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The first and most important step is to admit that you have done everything wrong.
To say you are sorry and admit your specific wrongdoing may make the injured party believe you.
The second important step is to accept the complete responsibilities for what both parties did.
You should be specific when you acknowledge the injury you have caused to the other person(s).
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