题目内容
Never view the customer complaints as an unwelcome surprise.
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Each complaint is an opportunity to better our work and reestablish the good relations between the customer and the hotel.
The larger a hotel is, The less errors will be made.
Unable to resolve the complaint, the clerk or even the supervisor, must not refer the guest to a higher level of management.
年轻人创业需要激情、热情，不需要创业计划。（ ）
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