题目内容

If you’re looking to boost customer satisfaction, one of the most promising places to start is______（）

A. customer management
B. customer service
C. financial goals
D. stakeholder interest

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Normally, a typical______ follows the pattern of prosperity, recession, depression, and recovery（）

A. economic downturn
B. business cycle
C. economic surge
D. business decline

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The price in an export sales contract should be quoted in____（）

A. USD120/ctn FOB
B. USD110/bag Shanghai
C. USD140 CFR Shanghai
D. USD100/unit CIF New York

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Which of the following non-verbal behavior is the most important in a presentation according to Anderson in the additional reading material？___（）

A. eye contact
B. gesture
C. posture
D. none of the above

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What is the benefit of speaking slowly？_____（）

A. You appear to be more confident and in control
B. Your articulation improves
C. It increases the ability of listeners to comprehend what you are saying
D. All of the above

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If you’re looking to boost customer satisfaction, one of the most promising places to start is______（）

A. customer management B. customer service C. financial goals D. stakeholder interest

Normally, a typical______ follows the pattern of prosperity, recession, depression, and recovery（）

The price in an export sales contract should be quoted in____（）

Which of the following non-verbal behavior is the most important in a presentation according to Anderson in the additional reading material？___（）

What is the benefit of speaking slowly？_____（）

A. customer management
B. customer service
C. financial goals
D. stakeholder interest