题目内容

改善、完善_________

A. define
B. refine

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传播，传送________

A. transfer
B. transmit

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重新，又____________

A. fresh
B. afresh

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YouarerequiredtowriteALetterofComplaintaccordingtothefollowinginformationgiveninChinese.请以顾客张明的名义给某商店写一封投诉信。张明于5月28日在某商店买了一台电脑。但用了不到两星期，发现电脑坏了。他打电话去商店的服务中心，得到的答复是商店会尽快上门处理。但是一个星期过去了，至今无人上门修理。张明要求商店道歉并赔偿。

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The Working Procedures for hosting service is

A. 1 greeting
B. 2. Ask whether the guest has a reservation
C. 3. Confirm the reservation if the guest has reserved a table
D. 4 Give explanations and apologies if the guest has to be kept waiting
E. 5. Escort the guest 6. Make sure the guest like the seat Give the menu

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改善、完善_________

A. define B. refine

传播，传送________

重新，又____________

The Working Procedures for hosting service is

A. define
B. refine