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A市甲公司(买方)和B市乙公司签订了一份木材购销合同，双方约定发生纠纷时，由买方所在地法院管辖或者提交B市仲裁委员会仲裁。C市丙公司和双方在D地签订了担保合同，将自己在E地的厂房作了抵押，为甲公司按期交付货款提供担保，约定发生纠纷由抵押合同签订地法院管辖，但没有明确约定抵押担保的范围和期限。后乙因甲未按时付款而在D市起诉丙公司，丙公司提出管辖权异议，要求将案件移送C市法院管辖。D市法院审查后将案件移送至E．市法院管辖。E市法院通知乙公司作为共同被告参加诉讼，乙公司参加诉讼后向法庭出示了和甲之间签订的仲裁协议，要求法院驳回甲公司的起诉。参照上述案例，回答以下问题：乙公司是否应被追加为此案的共同被告

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张某在一家报社出版的报纸上发表了一篇涉及刘某的报道。刘某认为该报道存在诸多不实之处，侵害了名誉，遂向人民法院起诉。根据上述事实，回答下列问题：如果刘某同时起诉张某和报社，而张某是报社的专职记者，该报道是张某因报社的要求发表的，本案的被告如何确定

A. 法院仅将张某列为被告
B. 法院仅将报社列为被告
C. 法院应将张某和报社均列为被告
D. 是列张某为被告还是列报社为被告，由法院根据具体情况具体确定

Focus on Your CustomerIf you think of the most successful companies around the world -- GM, Wal-Mart, IBM, etc. -- they all have one thing in common: loyal customers. It can cost ten to twenty times as much to acquire a customer as to retain one, so it’s easy to understand why customer relationship management is such a hot concept. But, while everyone understands CRM is a good thing, putting a CRM strategy together isn’t easy. The place to start A customer-driven business model.A customer-driven business model is the most prudent method of ensuring customer loyalty because it fosters a better relationship with new and existing customers. Others such as market, price, cost or e-commerce-driven business models may generate profits, but fall short of sustaining a loyal customer base. At the heart of customer-driven business model is a clear understanding of the customer -- not just customer trends (although this is useful information, too), but the buying habits and history of every one of your customers. This 360-degree view provides analytics from multiple channels (direct, web, fax, E-mail, call center, sales/marketing) and consolidates into a common repository. Monitoring buying habits and tracking market dynamics lets you more effectively market new and existing products and services.If you think this is a daunting task, you aren’t alone. Because most enterprises don’t have a consolidated view of their customers, obtaining customer profit and cost information is often a Herculean effort.Implementing a CRM solution is usually a huge project with a high probability of failure. Some analysts suggest most businesses underestimate the cost of a CRM Implementation by 40～75 percent. In fact, a successful CRM will interface with ERP systems to provide integration with all customer interactions such as order processing, billing. Also, CRM strategies must include commitment and sponsorship from senior management, as it should be deemed a strategic investment that is implemented incrementally and evolutionary.Understanding critical success factors, such as those listed in the "Key to CRM Success" sidebar, mitigates the risks. First, start with a cultural change that focuses on a customer-centric business strategy. Make sure your organization is well aware of the high cost of customer attrition and is focused on improving retention, increasing loyalty. Understanding and broadcasting the cost of acquiring new customers versus fostering existing relationships.Second, focus on an enterprise view of the customer that encompasses all customer data, such as communication history, purchasing behaviors, channel preferences, demographics, etc. Understand your customers’ preferred channels and determine if there’s some way to optimize them.Adopt a flexible architecture that will expand with your business -- this is true with any IT project. Never deploy a strategic, costly solution using the big-bang approach. Always take an incremental, evolutionary, or iterative approach. The impact to your organization can be significant, thus, proceed slowly and ensure the returns on investment measures are in place. What is the key factor of reducing the risks of a CRM solution（）

A. Complete customer files.
B. Retention of customers.
C. Good relationship with customers.
D. Broad preferred channels.

Purchasing DepartmentOrder FromDate: 18, Nov.Customer Name: Samuel Publishing HouseOrder No: 2469Type of Goods: (1) Model: (2) Quantity: 1Cost: (3) Time of delivery: this afternoonAccount No: 39672752, (4) 3（）

C & A InsuranceInterview SheetDate: 27 Aug., 2005Name: Lynn FrankiePosition applying for: (5) Current PositionLast job: (6) FurnitureJob title: (7) Qualifications: Bachelor in (8) Marital status: Single 6（）