题目内容

If a guest is complaining rudely, Front Office staff should

A. say that ‘ there’s nothing I can do”
B. ask the manager to solve the problem at once
C. deal with the situation
D. handle the situation in person

查看答案

搜索结果不匹配？点我反馈

更多问题

Successful training will help employees make decisions

A. stick to the parameters
B. by asking for manager’s approval
C. without seeking the manager’s approval
D. stick to the parameters without seeking the manager’s approval

查看答案

The goal of providing empowered guest service is

A. to capture revenue for one night
B. to assure repeat business
C. to empower employees to make decisions
D. to let employees gain more confidence

查看答案

I suggest you ___have a taste of Sichuan dishes .

A. \
B. can
C. may
D. must

查看答案

Here is the menu madam .Please ___your time.

A. take
B. have
C. make
D. hurry

查看答案

If a guest is complaining rudely, Front Office staff should

A. say that ‘ there’s nothing I can do” B. ask the manager to solve the problem at once C. deal with the situation D. handle the situation in person

Successful training will help employees make decisions

The goal of providing empowered guest service is

I suggest you ___have a taste of Sichuan dishes .

Here is the menu madam .Please ___your time.

A. say that ‘ there’s nothing I can do”
B. ask the manager to solve the problem at once
C. deal with the situation
D. handle the situation in person