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Tomas Rodriguez
65 Econo Lane,
Lexington, VA 24450
Phone: (801)225-8649
October 21
Arcadian Clock Co.
Warranty Department
6531 West Board Street,
Richmond, VA 23230
To whom it may concern,
As my watch (model: 5M43-0B19, S/N: 6D8256) was clearly in need of repair, I recently took it to the Lexington Repair Center where the defective components in the watches are repaired. To my surprise, my request for the repairs to be billed to your company was declined in spite of the fact that there are still three years remaining in the coverage period. As there are no other authorized service centers in my area, I decided to pay for the repairs myself.
The following are the charges billed by the service center:
Parts:
New mainspring...........$23
New hour hand.............$8
New battery...................$5
Labor.............................$34
Total..............................$70
Showing prices including tax
I have included a copy of the receipt I got for the repairs and a copy of my warranty certificate. Please let me know if you need any additional information.
Regards,
Tomas Rodriguez
Warranty Certificate
Thank you for purchasing the 5M43-0B19 automatic watch. We are proud of our reputation for quality and customer service and our long history of providing fine timepieces to avid collectors around the world.
To maximize the performance of our products, Arcadian clocks and watches are made with the highest-quality materials available. However, should the product malfunction within five (5) years of the date of purchase due to a mechanical defect, we will cover the cost of repairs. Please note, however, that this warranty covers the cost of parts and labor only. Shipping, insurance, and batteries may not be claimed under this warranty.
In the event that the product requires repair or some other service, please take or ship it to one of the Arcadian's authorized service centers. The centers are equipped with state-of-the-art equipment to provide our customers with a wide variety of repairs and services that are performed according to Arcadian's professional standards. Please see the enclosed list of authorized Arcadia distributors and service centers in your country.
Why did Mr. Tomas Rodriguez write the letter？
How long has Ms. Maria Hernandez owned her own business？
What is Not implied in the letter？
Professional Development Opportunity
Business Breakfast Forum
Held by the Portsmouth Management Institution
Sponsored by the Greater Portsmouth Chamber of Commerce
Learn new business techniques and stay informed on the latest business tips at biweekly networking meetings. These meetings are free and open to all, but pre-registration is necessary. Reserve your seat by contacting Diane Lear at diane@pchamber.org, or by calling Kevin McCoy at 202-682-9478.
This Month' s Event: Friday, October 28, 7:00 A.M.-9:00 A.M.
Location: Barbados Hotel
Speaker: Maria Hernandez, Owner, Western Consulting Agency
Topic: A New Era of Marketing
Before opening her consulting agency a decade ago, Ms. Maria Hernandez worked for twenty years in companies all over the world. She will share insights gained from her vast experience as a consultant and business leader. She challenges businesses of all sizes to create sustainable marketing strategies in support of local and global communities. Her tried-and-true techniques can help entrepreneurs become "Business Leaders of the Future".
Next Month' s Event: Friday, November 19, 7:00 A.M-8:30 A.M .
Location: Traverse City Conference Center
Topic: Planning and Achieving Objectives
Why are these events being held？
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